All Prospect Medical’s Hospitals on Journey to Become High Reliability Organizations

All Prospect Medical’s Hospitals on Journey to Become High Reliability Organizations
March 3, 2020

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Patient safety is a top priority at Prospect Medical hospitals, which is why the corporate and hospital leadership is committed to becoming a High Reliability Organization (HRO).

To support our hospitals safety culture, hospital leadership established behavior expectations for clinical and non-clinical staff. HRO hardwires the safety culture into behaviors and skills.

“HRO expectations call everyone to make a personal commitment to safety, be accountable for clear and complete communication, and remove barriers to cross-functional collaboration,” said West Region Quality and Patient Safety Vice President Rhonda Jones-Barnes.

Additionally, the hospital has implemented the following organizational efforts to support our culture of safety and our goal of zero preventable harm:

  • Clinical staff gather each day for a safety “huddle” to review schedule and important patient safety considerations.
  • Unit managers and staff have employed standardized tools and processes to improve safety practices across the hospital.
  • Leaders visit clinical areas weekly to reinforce safety behaviors with front-line staff and discuss processes that are working well and opportunities for improvement.

“Our hospital staffs were drawn to our profession for its higher purpose: Helping people,” Jones-Barnes added. “Higher reliability helps us achieve that goal by providing the best possible care, which improves the quality of our patients’ lives and the communities in which we serve.”