Core Values

Our Core Values

Our Prospect Medical Holdings Core Values are a set of guiding principles that help us work together as a team with a shared set of beliefs and goals. Our Core Values were developed to drive culture integration, standardize performance expectations, and promote specific behaviors expected of all employees across the organization.

Code of Conduct

Accountability 

We honor our commitments and focus on “how it can be done.” 

• We take ownership and deliver results without excuses
• We are dependable; we are on time and are present
• We follow through on our commitments
• We are knowledgeable about what is expected of us
• We take responsibility for our actions
• We lead by example

Compassion 

We understand and reflect the diverse communities we serve.  

• We communicate to develop a personal connection 
• We engage in active listening
• We demonstrate kindness to self and others
• We act to address suffering at all times
• We are aware of self-bias and refrain from passing judgment
• We serve as an advocate for those in need 

Excellence 

We are committed to highest quality and safety standards.

• We strive to always demonstrate positive behaviors
• We recognize and celebrate outstanding performance 
• We use evidence-based solutions to solve problems
• We always speak up for safety 
• We continuously improve

Innovation  

We embrace change and continually seek new ways to improve. 

• We seek out and listen to others’ ideas
• We challenge the status quo and the routine way of doing business
• We are open  to change even in the midst of ambiguity  
• We seek out best practices and new ways of doing things 
• We maintain an open mind to new ideas 
• We offer creative solutions to solve organizational challenges
• We are resilient and adaptable in the face of challenges 

Teamwork 

We recognize trusting relationships are key to achieving success. 

• We demonstrate collaboration within and outside our individual departments 
• We seek others input to address challenges and make decisions
• We actively support others to learn and grow 
• We recognize team members for a job well done
• We consistently seek out others who need to know or be involved
• We consider how our individual actions affect the team

Respect  

We treat others as they want to be treated.

• We care about others as people first
• We treat people with dignity, politeness, and kindness  
• We never insult, disparage, belittle, or shut down people or their ideas
• We engage with one another regardless of titles, positions, or tenure
• We assume good intent in all our interactions with each other and ask for clarity when necessary
• We are in the moment and engage one another with appropriate verbal and non-verbal  expressions

Integrity  

We are down-to-earth, honest, and approachable. 

• We honor our words and commitments
• We say what we mean, and we mean what we say
• We do the right thing even when no one is watching
• We consider all available information when forming an opinion,making a decision, or reaching a conclusion
• We speak up when something does not seem right
• We do not engage in gossip
• We maintain confidentiality

If you share these core values, learn more about Prospect Medical Holdings careers.